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Lyn Consulting Limited
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Case Studies

Training and Development Strategies
Prior to our involvement the training for senior staff was ad hoc and not linked to organisational strategy. We designed and developed a training framework which was linked to role competencies. This has been implemented across the organisation with a suite of training solutions to support staff development and succession planning leading to:

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Improved skills and knowledge
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Enhanced customer service

Change Management
A client had a team which was in turmoil due to:

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Poor leadership
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Staff absences
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Unfilled vacancies
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Inadequate processes

We worked with the client to address these issues and turn the department around, to deliver:

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Improved customer service
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Operational efficiency


Organisational Design
A client’s Head Office department needed restructuring following recent expansion and changes in the nature of the work. We worked with the client to redesign the structure so that:

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There were clear lines of accountability supporting organisational objectives
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Enhanced service to customers
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Improved career opportunities
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Responsive and flexible team