Ø
|
Improved skills and knowledge
|
Ø
|
Enhanced customer service
|
Ø
|
Poor leadership
|
Ø
|
Staff absences
|
Ø
|
Unfilled vacancies
|
Ø
|
Inadequate processes
|
Ø
|
Improved customer service
|
Ø
|
Operational efficiency
|
Ø
|
There were clear lines of accountability supporting organisational objectives
|
Ø
|
Enhanced service to customers
|
Ø
|
Improved career opportunities
|
Ø
|
Responsive and flexible team
|